Customer Service Representative

Customer Service Representative, Claims GTA.

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

Customer Service Representative

As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Your Job

We’re looking for a Customer Service Representative to join our Claims Customer Service Centre!

As a Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal customers in a call centre environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a ‘can do’ attitude to join our team!

Here are a few ways you’ll make a difference:

Be the first point of contact for our auto insurance customers
Listen and guide customers through the claims process
Collaborate with, and learn from, our experienced team of Auto Claims Adjusters and support the settlement of claims
Build relationships with third party vendors – think rental and towing companies – to make arrangements for customers
Become an expert on our policies, products, services, and initiatives and share your knowledge with your colleagues – they will do the same
Inspire and be inspired to meet or surpass daily call centre metrics
Take pride in providing quality customer service, maintaining low hold times, and keeping your file notes clear and concise

Your Skills :
Role Requirements:
Education and Experience:

1 year of customer service and sales experience in any industry (required)
Completion of High School diploma is required
University degree or College diploma is preferred
Willing to pursue your Chartered Insurance Professional (CIP) designation
Insurance experience and Bilingualism (French and English) are considered assets.

Talents & Knowledge:
Previous experience meeting KPI metrics/goals (efficiency to meet service levels, quality assurance, promotion of products or services, etc.)
Demonstrated ability to work efficiently in a high volume, fast-paced environment
Superior organizational skills, results-oriented
Strong resourcefulness, ability to work autonomously, and committed to self-development
Demonstrated ability to handle multiple priorities and deadlines
Excellent listening and communication skills with the ability to foster strong working relationships
This team works on a flexible schedule: 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm, and Statutory holidays.
Canada Jobs – 2020, Jobs in Canada.

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