M&M’s World Guest Experience Associate – Times Square NYC
New York Jobs.
Comp[any – Mars = New York, NY, USA.
A mutually rewarding experience.
Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.
Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.
Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.
Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®.
Are you looking for us? Do you love chocolate? If yes……
Guest Experience Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. We welcome unique personality, just as our M&M brand is founded on our unique characters! We want to attract candidates that like to dance, act, perform magic tricks, improvise, and have FUN. This role is unique as it is one of the few that interacts directly with our customers on a daily basis.
The ideal candidate consistently sets a standard of integrity and trust and influences others to have a high standard of professionalism …demonstrated by our Mars’ Five Principles!
WHAT IS EXPECTED OF A GUEST EXPERIENCE ASSOCIATE IN M&M’s WORLD?
You must be excited to SMILE and work in a fun, fast paced environment to make every interaction a positive unforgettable experience for our guests. With our unique, high standard developmental programs you will master the art of guest experience and can grow professionally as a Buddy, Guest Experience Lead/ Supervisor, Candy Manager, Guest Experience Manager, or into other exciting careers in the store and/or Mars Inc.
• CUSTOMER FOCUS:
• Display the Guest Experience Program training standards daily and consistently to provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.
• M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
• Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.
• RESPONSIBILITY FOR BUSINESS RESULTS:
• Contribute to the success of the store by driving specific business metrics
• FRIENDSHIP and COLLABORATION:
• Build friendships based on collaboration, trust, dignity and respect to create a great place to work that is reflected by the exceptional guest service. Work together to create continuous improvement for one another, and for the entire store.
• PUNCTUALITY & INTEGRITY:
• Comply with store policies and adhere to the attendance policy
• INITIATIVE and JUDGEMENT:
• Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.
WHAT MAKES YOU PERFECT FOR THIS POSITION?
• Must be at least 18 years of age with authorization to work in the U.S.
• Must have the ability to move swiftly throughout crowded stores during peak hours
• Must have the capability to positively engage customer at a high-volume store with diverse customer base
• Ability to work nights, weekends, AND holidays
• No retail experience is required, is preferred.
Key Functional Competencies & Technical Skills
• Essential Selling Skills in Retail: The ability to be able to persuade and influence action from the customers by understanding their needs and then articulating product benefits, options in our products and services, value proposition and (the store) solutions to meet those needs.
• Experiential Retail
• Product Recommendations
• Visual Merchandising
• Displays Set-Up
• Cash and Point of Sales Handling
WHAT DO WE OFFER TO YOU?
• Competitive wages
• Potential monthly bonuses $$$
• Transit Discount Program
• Flexible Schedules
• Referral Bonus
• Ongoing Developmental Programs
• Corporate/ Store Discounts
• Career Opportunities within the store and in Mars Inc (https://jobs.mars.com/)
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.